Ms Horvath
This item was purchased as a gift, but, upon arrival was not cling film wrapped and was missing a brush head. Customer service stated to dispose of the item and another complete sealed box would be sent. Instead, only the brush head was replaced. When contacted, they denied that was said. I am awaiting a response from the supervisor. I find it appalling that after many years of customer loyalty, customer service would deny the initial solution. I am still awaiting contact from next level supervision. Shame on you, Supersmile